Privacy policy
Who we are
Pastgraph Limited is the controller of your personal information. This means we decide how and why it's used.
- Registered in England and Wales, company number 17272376
- Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
- Email:
- Telephone:
What we collect and why
We only collect what we need. Here's what we collect, why, the lawful basis we rely on, and how long we keep it.
You join our waiting list
- What we collect
- Your email address, when and how you signed up (including your IP address), and a record of your consent.
- Why
- To add you to our waiting list and send you launch updates and early access news
- Lawful basis
- Consent
- How long we keep it
- Until you unsubscribe. We keep a record of your consent for 2 years after you unsubscribe, so we can show we had permission to contact you.
You contact us
- What we collect
- Your name, contact details, and what you tell us
- Why
- To answer your questions, deal with complaints or claims, and keep a record of what was raised
- Lawful basis
- Legitimate interests
- How long we keep it
- 2 years after the matter is closed
You visit our website
- What we collect
- Pages viewed, the site you came from, device and browser type, and approximate location (country or city)
- Why
- To see how people find and use our website, so we can improve it
- Lawful basis
- Legitimate interests
- How long we keep it
- 6 months
We keep our email and website secure
- What we collect
- Technical reports about email delivery and website errors, which may include IP addresses or web addresses
- Why
- To keep our email and website secure and working
- Lawful basis
- Legitimate interests
- How long we keep it
- 30 days
Our legitimate interests
We use your name, contact details, and correspondence to respond to your questions, complaints, or claims. This benefits you, because we can answer you properly and resolve any issues, and it benefits us, because it helps us improve Pastgraph and keep accurate records of what was raised and how we handled it.
We only use the information you choose to send us. We use it only for these purposes, and you would reasonably expect us to use it this way when you contact us. We keep it secure, and we keep it only for as long as needed to deal with your query and any follow-up.
We use website statistics and technical reports to understand interest in Pastgraph, improve our website, and keep it secure. Our analytics don't use cookies.
We believe this has minimal impact on your privacy, so our interests don't override your rights. You can object to us using your information this way at any time by contacting us.
Where we get your information
Directly from you, and automatically from your device when you visit our website.
What you have to give us
You don't have to give us your email address, but if you don't, we can't add you to our waiting list. If you contact us, we need your contact details to reply.
Emails from us
We only send you updates if you've joined our waiting list. Every email has an unsubscribe link, or you can email to stop them.
Cookies
Our website doesn't use cookies. If you choose to opt out of analytics, we store a single flag in your browser's local storage that is only used for this purpose.
Who we share it with
We do not sell your personal information. We only share it with trusted service providers who help us run our business:
- Email & Marketing
To manage our waiting list, send launch updates, and handle emails. - Website Analytics
To understand how visitors use our website, and to improve it. - Email Hosting
To host our business email and respond to your messages. - Website and Email Monitoring
To monitor technical performance, errors, and email delivery. - Legal & Professional
If required by law, regulators, or professional advisers.
Sending information outside the UK
Some of our service providers are based in, or may access data from, the USA. Where this happens, we make sure your information is protected by the UK Extension to the EU-US Data Privacy Framework or the UK International Data Transfer Addendum to the EU Standard Contractual Clauses. Where a provider stores data in an EU country, the UK recognises that country as providing adequate protection.
Your rights
You have the right to:
- Access your information: ask us for a copy of the personal information we hold about you
- Correct it: ask us to correct information you think is wrong or incomplete
- Delete it: ask us to delete your personal information
- Limit how we use it: ask us to restrict how we use your information
- Object: ask us to stop using your information where we rely on legitimate interests
- Move it: ask us to send you the information you gave us, or to pass it to another organisation
- Withdraw consent: where we rely on your consent, you can withdraw it at any time
Some rights only apply in certain situations, and there are some exemptions. You can find out more on the ICO's website.
To exercise any of your rights, contact us. We'll respond without undue delay and within one month. We may ask for more information to confirm who you are.
We don't make decisions about you by automated means alone.
How to complain
If you're unhappy with how we've used your personal information, you have the right to complain to us. You can contact us in any way, including:
- Email:
- Post: Pastgraph Limited, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
We'll acknowledge your complaint within 30 days, look into it, and tell you the outcome.
If you're still unhappy, you can complain to the Information Commissioner's Office (ICO):
- Post: Information Commissioner's Office, 4th Floor, No.3 Circle Square, 5 Hawkshaw Street, Manchester, M1 7BL
- Helpline: +44 (0) 303 123 1113
- Website: ico.org.uk/make-a-complaint
Last updated: 24 October 2026